Legal

Privacy Policy

Last updated: January 2025

This privacy policy explains how PaintDecorator.co.uk trading as PaintDecorator.co.uk ("we", "us", "our") collects, uses and protects your personal information when you use this website or contact us for a quote.

Who we are

We are a sole trader painting and decorating business based in York, North Yorkshire. Our contact details are:

What information we collect

When you use our quote form or contact us directly, we may collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your location / area
  • Details of the services you are enquiring about
  • Any additional information you provide in your message

We do not collect any sensitive personal data and we do not use cookies beyond those strictly necessary for the website to function (see our Cookie Policy).

How we use your information

We use your personal information solely to:

  • Respond to your quote request or enquiry
  • Provide you with a written estimate for work
  • Follow up on your enquiry if we have not heard back
  • Complete any work you commission us to carry out

We will never sell, rent or share your personal data with any third party for marketing purposes.

Legal basis for processing

We process your personal data on the basis of legitimate interest — specifically to respond to your enquiry and provide the services you have requested — and, where applicable, to fulfil a contract with you.

How long we keep your data

We retain enquiry information for up to 12 months in case you get back in touch. If you become a customer, we retain relevant records for up to 6 years for accounting and legal purposes. You can request deletion of your data at any time by contacting us.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict our processing of your data
  • Lodge a complaint with the ICO (ico.org.uk) if you believe we have handled your data unlawfully

To exercise any of these rights, please contact us at info@paintdecorator.co.uk or call 07544 323 900.

Data security

We take reasonable steps to protect your personal information. Enquiries sent via our website are transmitted securely. We do not store your data on any unsecured systems.

Third party services

This website is hosted on Vercel. Please refer to Vercel's own privacy policy for information on how they process data in connection with hosting. We do not use any advertising networks, analytics platforms or tracking tools on this website.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact

If you have any questions about this privacy policy, please contact us at info@paintdecorator.co.uk.